Viewing apartments -
Keeping you safe

We are now in another national lockdown, and although many businesses have had to close, the government have stated that the property industry can remain open. This means that you can continue your search to find a new home, and view the wealth of stunning apartments we have available in Bath.

Yet we never underestimate the potential risks, which is why we have put together this guide to reassure you on the measures we are taking to keep you safe.

The health of our clients and our team are our top priority, and we continuously keep abreast of the current government guidelines to ensure that we conduct our business safely and responsibly.

If you’re looking for an apartment in Bath, this is how we will keep you safe whilst viewing an apartment during the national lockdown.

viewing policy

Initial Enquiry

To minimise the risk for everyone involved, when you express an interest in viewing an apartment you will need to be qualified. This will indicate that you are in a position to proceed should you fall in love with a property, and that you have the required funding in place.

Physical viewings will only be offered to those buyers who are seriously considering making an offer on a property. You may be required to view the home through a virtual tour first, prior to confirming your physical viewing, this is just to make sure that this truly could be the apartment for you.

As you will appreciate, viewings will only be conducted by appointment and you will be accompanied by a member of our team. The guidelines are strict on who can view a property, and so viewings are limited to a maximum of two people who MUST be from the same household.

viewing policy

Any Symptoms?

As we know, with this virus things can change quickly, so on the morning of the viewing you will be asked to confirm whether you have any symptoms of Covid-19 – no matter how mild, any signs you could have the virus MUST be noted. Again, if you are self-isolating for any reason, we must be made aware so we can make alternative arrangements for you, this could include a live stream viewing.

One of our team will contact you and the homeowner of the apartment you wish to view to ensure that you are all Covid-free before the viewing can go ahead.

viewing policy

The Viewing

We will have asked the homeowner to ensure that all internal doors are open and lights switched on, this way we can limit the number of surfaces touched whilst in the property.

The homeowner will not be present for the viewing; the only people allowed to access the apartment will be a member of our team and you. As we stated above, a maximum of two people can view a property – no children are allowed, unfortunately.

Wherever possible, social distancing measures will be observed: you will be required to wear a facemask, and will not be able to enter the property without one. We will bring gloves and hand sanitiser which, again, we will all be required to wear for the duration of the viewing.

We request that you refrain from touching any surfaces where possible.

viewing policy

Thank you for your understanding

We know how unsettling this time is, so if you don’t feel able to attend a physical viewing, we will try and obtain a live stream video tour of the property for you to view.

Offers are being received from buyers who have attended a live stream and those who have been on a physical viewing – how you view is up to you.

Everyone at The Apartment Company wants to help you find your new home. We don’t know when things will go back to some kind of normal, so we will continue to adapt and work within the guidelines set by the government.

If you want to talk about anything in this guide, of simply need some advice, please don’t hesitate to get in touch.

From The Apartment Company team. Stay safe and take care

viewing policy

We are an All Agents customer service award winner and have a 98% approval rating with them.


"Sharon and the team at The Apartment Company did an excellent job in selling our apartment recently. They kept us up to date with viewings on a regular basis and recommended the best purchaser from the offers received."

Ken & Vera

"We have just sold our apartment in Bath through the apartment Company, they worked very hard to secure a sale, and then saw it through to a successful completion. We were very pleased with the regular feedback we received"

Thomas & Catherine

"I recently bought a property through the Apartment Company and having been impressed with the level of service, they now fully manage the ongoing rental of this property. I have been very impressed with their professionalism and reliability."


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